Shipping policy

 

Shipping Destinations

We currently ship to the United States. Additional destinations may become available over time. Shipping availability is shown at checkout based on your delivery address.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

Estimated Delivery Time

Estimated delivery times vary depending on your location and the product ordered.

• United States: 7–21 business days

Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email when tracking information becomes available.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages and on different dates.

Customs and Import Fees

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are unable to guarantee replacement or refunds for orders shipped to an incorrect address provided at checkout.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us at order@resintea.com and we'll work with the shipping carrier to help resolve the issue.